Answers to your questions
Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.
Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email [email protected].
I was born in South Africa to a foreign mother, who was undocumented. I need help getting my ID.
You will have to apply for a Late Birth Registration at Home Affairs.
How do I change my registered name to my assumed name on my official documents after I have transitioned?
You can change your details at Home Affairs.
What can I do if I was medically boarded and am receiving 60% of my pensionable salary, but I believe I should be receiving 75%?
You can make further inquiries but it is possible there may be no legal obligation to up the percentage to 75%.
How do I apply for an ID at Home Affairs if my parent's ID is blocked?
Home Affairs should allow you to apply for an ID regardless of your mother's ID being blocked, according to a high court ruling.
How can I get an ID if I have a fraudulent birth certificate?
You need an affidavit explaining why you have a fraudulent birth certificate. You will have to go through a Late Registration of Birth (LRB) process.
I retired in 2021 and when I tried to claim UIF I was told my claim expired two years ago. Is it possible to still claim my UIF?
You can file an appeal and explain the exact reasons for the claim delay.
What support and counselling are available for gay and trans (LGBT+) people in Cape Town?
There is the Transgender Unit at Groote Schuur Hospital, as well as some non-profits and queer shelters.
How can I get financial help to pay for my children's school fees and stationery?
You can apply for fee exemption at school and you can reach out to some NGOs and charities that provide stationery packs for free.
I was injured at work and have been told I will not receive compensation. My case is closing soon. Please help!
You should seek legal advice urgently.
I was injured on duty and then medically boarded. Why have I still not received my compensation benefits?
You can file a formal objection with COIDA and seek legal assistance to deal with the Compensation Fund.