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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email [email protected].

Topic: Home Affairs  |  Show questions and answers for all topics

How long does it take to get an ID card?

It seems to take two to three weeks on average to get your smart ID card.

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Can I apply for my newborn's birth certificate if I am still waiting for Home Affairs to verify my fingerprints?

Probably not. You can ask Home Affairs if they can expedite your fingerprint verification.

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Why have I still not heard back from Home Affairs regarding my appeal for my rejected letter of good cause?

There is a huge backlog at Home Affairs, so the acting Director-General extended existing permits for those who applied or appealed before 20 November 2023.

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I can't access my online ID application to complete it. What should I do?

You should contact Home Affairs and ask them to help.

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How can I remove my V-list code J status?

For V-list Code J, there are two possible appeals that you can submit to the Director-General of Home Affairs.

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As a permanent residence holder, will I still qualify for citizenship by naturalisation if I get divorced?

To qualify for citizenship by naturalisation, you must have had a permanent residence permit for at least five years.

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I have tried everything to confirm my identity (without my biological parents). Now a laboratory has requested I do another DNA test, but I can't afford it.

Perhaps you should get legal advice to see if you can circumvent a second DNA test.

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How can I get my ID if my fingerprints aren't scanning properly?

There are some workarounds that could help you get a clear fingerprint scan, but you may need to find an office with alternative biometric options.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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Where can I apply for an ID online?

You can submit ID and passport applications and payments on the eHomeAffairs website.

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