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Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Sassa  |  Show questions and answers for all topics

Should my father still change his SASSA gold card to the Postbank black card, even though he receives his pension through his personal bank account?

Yes, Iā€™m afraid everyone must change their SASSA gold cards to the Postbank black cards.

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IĀ tried to register my son a month after her turned 18 for an SRD grant butĀ the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601Ā 011, and give them the ID number.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didnā€™t receive payment if your appeal succeeds.

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Do I qualify for UIF if I continued working while receiving a SASSA pension?

No. While you can qualify for the SASSA pension if your income falls below the cut-off point, you cannot qualify for UIF if you are getting a SASSA pension.

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Is it legal for an old age care facilities to take the residents' SASSA cards to buy them things not provided by the facility?

No. SASSA says unequivocally that no one should give their SASSA cards to any other person.

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Why does SASSA consider outstanding debt or loans as income with regard to the means test when applying for the old age grant?

SASSA does not regard outstanding debt or loans as income but regards these as assets. The current old age grant monthly income thresholds is R8,110 for a single person and R16,220 if you are married.

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I can't verify my identity to Home Affairs or SASSA because I don't look the same and my fingerprints have faded.

Accommodations should be made to help you if you look different because you have aged since your last ID photo was taken and your fingerprints are faded.

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My R350 SASSA grant was approved last year but I haven't received any payments. Please help!

You should notify SASSA. If the problem persists, you can contact Black Sash or a similar organisation.

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Why has my R350 SRD grant application status said "pending" for two years?

SASSA manually verifies every application, which takes very long. It could be that there is information missing but SASSA does not inform applicants when this is the case, so you need to keep checking

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