Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Sassa  |  Show questions and answers for all topics

If I don't withdraw all the money from my SASSA grant, will the remainder be lost?

No, the money will not disappear, but SASSA says you need to withdraw some of the grant money within 90 days.

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How can I apply for a disability grant if I cannot get to the SASSA office?

You can ask a family member or friend to apply on your behalf. They must take a letter from you and a doctor's note saying why you can't visit the office yourself.

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Will my disability grant automatically become an old age grant when I turn 60?

Yes, it will. The amount paid for the old age grant is the same as for the disability grant.

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Why has my R350 SRD grant application status said "pending" for two years?

SASSA manually verifies every application, which takes very long. It could be that there is information missing but SASSA does not inform applicants when this is the case, so you need to keep checking

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Can I be denied a disability grant because I have orthopaedic or prosthetic device?

If your disability has been improved or corrected with assistive technology, you may no longer qualify for the grant.

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How does payment work if you have been medically boarded?

If you are registered with an insurance policy or provident fund that provides disability benefits, you can submit a claim for a monthly stipend.

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Can I apply for a loan while receiving a SASSA grant?

Yes, although you can't borrow money from SASSA itself.

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My mother still hasn't received her full grant after being short paid in September 2023.

You should contact Postbank either by phone or email.

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Can SASSA put my pension under review without warning me? How can I complain about a rude SASSA official?

You must be given three months' notice of the review by SASSA. You can complain about the official to SASSA directly.

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What can I do about being declined for a disability grant even though I suffer from multiple ailments and am in constant pain?

You can ask SASSA to reconsider your application. You can also appeal to the Minister of Social Development.

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