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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Social Grants  |  Show questions and answers for all topics

If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didn’t receive payment if your appeal succeeds.

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My Gold Card shows it expires in 2027 – do I still need to collect a new Black Card?

Yes, everyone with a SASSA Gold Card needs to replace it with a Postbank Black Card, but you do not need to rush to replace it, unless so instructed by Postbank.

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What happens if I don't repay my debt to SASSA?

You will not be able to access any social grants in future until your debt is paid.

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I can't verify my identity to Home Affairs or SASSA because I don't look the same and my fingerprints have faded.

Accommodations should be made to help you if you look different because you have aged since your last ID photo was taken and your fingerprints are faded.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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Can I be paid my UIF and SASSA pension while also getting money from my old job?

Yes, but SASSA grants are means tested, and UIF and pension benefits count as income, so your grant will be less.

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Will withdrawing my provident fund affect my disability grant income?

It depends whether your monthly provident fund withdrawals put you over the maximum allowed income to qualify for the disability grant.

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If I don't withdraw all the money from my SASSA grant, will the remainder be lost?

No, the money will not disappear, but SASSA says you need to withdraw some of the grant money within 90 days.

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How can I apply for a disability grant if I cannot get to the SASSA office?

You can ask a family member or friend to apply on your behalf. They must take a letter from you and a doctor's note saying why you can't visit the office yourself.

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My mother still hasn't received her full grant after being short paid in September 2023.

You should contact Postbank either by phone or email.

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