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Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Social Grants  |  Show questions and answers for all topics

Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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Can I be paid my UIF and SASSA pension while also getting money from my old job?

Yes, but SASSA grants are means tested, and UIF and pension benefits count as income, so your grant will be less.

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Will withdrawing my provident fund affect my disability grant income?

It depends whether your monthly provident fund withdrawals put you over the maximum allowed income to qualify for the disability grant.

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If I don't withdraw all the money from my SASSA grant, will the remainder be lost?

No, the money will not disappear, but SASSA says you need to withdraw some of the grant money within 90 days.

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How can I apply for a disability grant if I cannot get to the SASSA office?

You can ask a family member or friend to apply on your behalf. They must take a letter from you and a doctor's note saying why you can't visit the office yourself.

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My mother still hasn't received her full grant after being short paid in September 2023.

You should contact Postbank either by phone or email.

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Can SASSA put my pension under review without warning me? How can I complain about a rude SASSA official?

You must be given three months' notice of the review by SASSA. You can complain about the official to SASSA directly.

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What can I do if a credit provider does not deduct the agreed amount?

You can file a complaint with the credit ombud but you must first notify the credit provider and give them 20 days to fix it.

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What should we do now that my son's Child Support Grant payment has stopped because the primary care giver died?

You should go to the SASSA office and explain the situation and why you are applying for the Child Support Grant.

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How can I stop unauthorised deductions from my SASSA grant?

You can submit a dispute of the deduction to SASSA

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