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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email [email protected].

Topic: Social Grants  |  Show questions and answers for all topics

When I tried to apply for a SASSA grant, I was told it is already active. What should I do?

It is possible that someone is fraudulently using your details to collect a social grant. You should contact SASSA as soon as possible.

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If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didn’t receive payment if your appeal succeeds.

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How can I get my SRD money out of my Postbank account?

You will have to contact Postbank directly.

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I tried to register my son a month after he turned 18 for an SRD grant but the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601 011, and give them the ID number.

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How can I protect my personal information and documents to prevent my SASSA accounts from being hacked?

If your ID and child’s birth certificate are stolen, immediately report them to the police, SAFPS, Home Affairs, SASSA, and Postbank to block fraud, replace document

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Why was my disability grant application declined despite submitting all required documents?

Your disability grant may have been declined because your medical form was outdated. You need to submit a recent report and appeal.

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Will withdrawing my provident fund affect my disability grant income?

It depends whether your monthly provident fund withdrawals put you over the maximum allowed income to qualify for the disability grant.

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Can I be paid my UIF and SASSA pension while also getting money from my old job?

Yes, but SASSA grants are means tested, and UIF and pension benefits count as income, so your grant will be less.

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How can I apply for a SASSA child support grant if I don't have a bank statement to prove my income?

If you don’t have a bank account, there are other ways you can prove your income situation to SASSA.

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Can I apply for an old age SASSA grant if my wife's annual income exceeds the maximum income threshold but I am unemployed and she is under debt review?

Unfortunately, if your combined income exceeds the threshold, your application is unlikely to succeed, but you can appeal the decision.

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