Ask Athalie Banner

Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Sassa  |  Show questions and answers for all topics

Can SASSA put my pension under review without warning me? How can I complain about a rude SASSA official?

You must be given three months' notice of the review by SASSA. You can complain about the official to SASSA directly.

Read more

What can I do about being declined for a disability grant even though I suffer from multiple ailments and am in constant pain?

You can ask SASSA to reconsider your application. You can also appeal to the Minister of Social Development.

Read more

What should we do now that my son's Child Support Grant payment has stopped because the primary care giver died?

You should go to the SASSA office and explain the situation and why you are applying for the Child Support Grant.

Read more

Is interest that is automatically reinvested considered to be income for purposes of SASSA pension calculations?

Yes, interest that is automatically reinvested would be considered as income.

Read more

My son has schizophrenia. SASSA has declined his disability grant application. What can I do?

Perhaps your most immediate action should be to appeal this denial.

Read more

How can I stop unauthorised deductions from my SASSA grant?

You can submit a dispute of the deduction to SASSA

Read more

What can I do if I appealed but still have not received my R350 Social Relief of Distress grant?

If you are not satisfied with the outcome of the appeal, they say you can take it to the High Court for a judicial review.

Read more

What can I do if I can't get a SASSA grant because of my spouse's income but they don't look after me?

You can call a family meeting or approach an organisation that helps families having marital problems.

Read more

How can I get an interview for a birth certificate at Home Affairs?

You can phone their hotline but you will probably have better luck if you get help from a non-government organisation.

Read more

Why was my SASSA grant declined then approved?

Your SASSA grant may have been delayed due to changes made by changes to the qualifying criteria.

Read more