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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

What should I do if the company I worked for refuses to release my UI-19 form?

You can report them to the labour department.

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Can I be paid my UIF and SASSA pension while also getting money from my old job?

Yes, but SASSA grants are means tested, and UIF and pension benefits count as income, so your grant will be less.

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How can I reduce the electricity tariff of my new flat?

Speak to your local municipality. It may help to have an affidavit explaining the situation.

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Why won't the UIF and pension fund pay my wife's money into her Mukuru Bank account?

They may have a specific reason, so you'll need to ask them. If they won't help, you can lay a complaint.

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Can my relative go back on a verbal agreement we made over a decade ago to give me his property?

When it comes to property, agreements must be in writing and signed by all parties involved.

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How can I get an ID if my birth wasn't registered and I lost my clinic card?

Make an affidavit and apply for a duplicate clinic card from the hospital where you were born.

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I was a child when my mother died three years ago. How can I get a duplicate of her ID and report her death to the Masters Office?

If you have something with her ID number on, go to Home Affairs and ask them to help you with the ID. You can report her death by lodging a completed death notice.

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Where can I apply for an ID online?

You can submit ID and passport applications and payments on the eHomeAffairs website.

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How can I check if the RDP house I applied for has been approved?

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What can I do if my partner who is serving a life sentence is being denied the right to request parole and the right to adequate health care?

You could lay a complaint at the Judicial Inspectorate for Correctional Services (JICS).

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