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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

A courier company has taken over two weeks to deliver a time-bound gift. What can I do?

One option is to lodge a complaint on hellopeter.com

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I have been the victim of abuse and had to run away, which meant I couldn't renew my asylum. Can I still renew it?

The Refugees Act says that if you have โ€œjust causeโ€ for not renewing your permit in time, you may not pay a fine or be imprisoned.

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Can I get a social relief of distress grant to hire a wheelchair for my mother?

You may be able to get a Social Relief of Distress Grant in the event of a crisis or disaster.

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I applied for an RDP house in Delft in 2005 and still haven't received one. What are my options?

Unfortunately, this is a common story in Cape Town, and there has been a lot of anger and protests about it recently.

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I'm an asylum seeker married to a South African. Can I apply for a spousal visa?

Yes, you can apply for a spousal visa.

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I have been served with papers banning me from the country. I have 30 days to respond. Where do I submit an appeal?

The answers to your questions are far from clear and we recommend contacting an organisation like Lawyers for Human Rights

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How can I go about buying the house I'm living in?

It is worth having a credit check done. You may still qualify for a bank loan even with a bad credit record.

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I am a recipient of an RDP house. Where can I find my title deed?

The Deeds Office is responsible for registration and management of title deeds.

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My refugee documents have expired and I've been given 14 days to leave the country. What can I do?

Here's where you can go for legal advice

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My father's house was sold without his knowledge when he stopped paying home loan instalments.

A home loan provider can't repossess your property without trying to reach an agreement with you.

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