How do I know where I am on the housing list?

The long answer

Here are some ways to check your housing application status: 

• Log on to the online Housing Needs Register (https://www.hssonline.gov.za/#/);

• SMS your 13-digit ID number, followed by a space and your surname, to 44108;

• Visit the housing office where you applied;

• Call 0800 146 873

The trouble with the waiting list is that there is more than one and there are different systems for allocating houses. You might be listed on a Municipal Housing Demand Database or your province’s Housing Needs Register.

It might be best to take your proof of registration to the office where you applied and ask them where you are on the list.

For Cape Town, you can also go to this website and enter your ID:  http://web1.capetown.gov.za/web1/hwl2012online/. 

You can also go to the Department of Human Settlements at 27 Wale Street, Cape Town or call the helpdesk on 021 483 6488 /3112 /0611 /8984 /0623 (Mondays to Fridays from 07:30 - 15:00).

If you are not on the Cape Town list, you can contact the Department of Human Settlements at this toll free number: 0800 146 873. I have pasted Groundup’s list of Government housing assistance contact details below:

Housing Enquiries Hotline: 0800 146 873

Gauteng: 011 355 4000

Western Cape: 079 769 1207 (Please Call Me)

Eastern Cape: 043 711 9901/2/3

KwaZulu Natal: 033 392 6400 or 033 3365300

North West: 018 388 5403

Limpopo: 015 284 5000

Northern Cape: 053 830 9422

Free State: 051 405 3883

Mpumalanga: 013 766 6087