Answer to a question from a reader

If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

The short answer

Yes, SASSA will pay for the months you didn’t receive payment if your appeal succeeds.

The whole question

Dear Athalie

If I appeal my rejected social grant application and my appeal is approved, will I be backpaid the money I would have received if my initial application had been approved? 

What should I do if my appeal is rejected?

The long answer

If your appeal does not succeed, SASSA says that you can reapply for the grant if your circumstances change or if you gave inaccurate information, etc. 

These are the steps SASSA gives to reapply for the grant:

Step 1: Visit the SASSA website

Go to the SRD website using the link https://srd.sassa.gov.za/said. Scroll to ”Updating your grant application”. Click on the button that says, “Click here for an update to your application.”

Step 2: Enter your ID number and mobile number

You will need to provide your South African ID number or mobile number. If you are an asylum seeker, special permit holder, or passport holder, then your file number will be required. Click on “Send SMS”.

Step 3: Mobile OTP Verification

You will be sent an OTP PIN to your cell number once you have submitted your mobile number. The pin must be placed on the screen of the website and clicked to verify. You will be able to access your information dashboard.

Step 4: Provide your documents and update the Information

You will be able to see the Information you have submitted after logging into your portal. If you have submitted your information incorrectly or your situation has changed, then it is possible to update the data. To strengthen your application, you must provide all required documentation.

Step 5: Resubmit Your Application

Double-check the information you provided after making any necessary updates. Accept the terms and conditions and submit your application again.

Step 6: Save your Reference Number

You will get a message confirming that your request has been received successfully. You’ll also get a Reference Number. This reference number is important to keep safe as it may be needed in the future for tracking the status of your application or status checking.

Step 7: Keep informed about your application status

SASSA says you should check the status of your SASSA grant reapplication regularly. They say that it may take 90 days to review and approve the SASSA grant, and that you can use the following methods:

  • Visit the official website by following the link: https://srd.sassa.gov.za/sc19/status

  • Provide your South African ID Number and the phone number you used to reapply.

  • The “send pin” option will appear.

  • Your registered number will be sent to an OTP. You will receive an OTP to your registered phone number.

  • Your reapplication status is displayed on the screen after the SASSA site verifies your OTP.

Wishing you the best,
Athalie

Answered on Dec. 12, 2024, 4:06 p.m.

See more questions and answers

Please note. We are not lawyers or financial advisors. We do our best to make the answers accurate, but we cannot accept any legal liability if there are errors.