The short answer
You can either contact SASSA's helpline or request paralegal assistance.
The whole question
After suffering a stroke five years ago, our handyman has been partially paralysed and receives a disability grant monthly. However, the SASSA branch that he deals with in Alexandra insists that he cannot get his grant in December and will instead be paid double in January. We don't really understand why. Obviously, this is problematic for him given the additional expenses incurred in December. Can you advise how to sort this out? The SASSA office is not sympathetic.
The long answer
I could not find any indication that local SASSA offices have the discretion to change the national payment dates as published by SASSA.
The national payment dates for disability grants in December and January are 2 December 2020 and 4 January 2021.
It’s possible that the SASSA office in Alexandra has applied for permission to omit payment in December by reason of being short-staffed in December for some reason, but it seems unlikely.
You can contact SASSA on its toll-free Helpline at 0800 601 011 for queries relating to payment dates.
If that should prove unhelpful, you could contact an organisation like The Black Sash, which has a free paralegal department, for assistance.
These are their contact details:
072 66 33 739 for their national toll-free helpline, or you can email them at help@blacksash.org.za.
Answered on Nov. 3, 2020, 1:30 p.m.
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