Video answers to reader questions

This is an archive of videos we've made in response to readers' questions.

Welcome to ask Athalie

How can I check my UIF balance?

What does my housing application status mean?

 Where can I get the full details of my employment history? 

 How does payment work if you've been medically boarded? 

 What is a letter of authority and how can I get one? 

 Why haven't I received my R370 SASSA grant even though I was approved last year? 

 Where can I apply for an ID online? 

 How can I update my SASSA details? 

 I tried to apply for a SASSA grant but I was told it's already active? 

 Can I change my surname without my parents' permission? 

 If SASSA approves my appeal of an application, will they pay me the money for previous months?